Once we have executive buy-in, we oversee the implementation process from start to finish.
Howard Forman uses surveys, interviews, and observation to conduct a comprehensive service audit.
We identify technology, training, and processes to take your service team to the next level.
“Howard Forman delivered everything they promised. Our customer satisfaction levels are at an all-time high!”
Howard Forman monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.