Once we have executive buy-in, we oversee the implementation process from start to finish.

Howard Forman uses surveys, interviews, and observation to conduct a comprehensive service audit.

We identify technology, training, and processes to take your service team to the next level.

IMPLEMENT

LIUL DALA

GLOBAL CO.

OUR SERVICES

“Howard Forman delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

SEASONED PROS

TESTIMONIALS

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance

Howard Forman monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.